DescriptionExpected Starting Salary: 15.50 - 18.40SUBFUNCTION DEFINITION: Responsible for ensuring that patients' families and other important hospital visitors are made as comfortable as possible by assisting in providing a variety of special services, including accommodations, transportation, business services, dining, shopping, and other personal services. 'Responsible for assisting in the resolution of patient and family questions, problems and complaints received from a variety of sources; interviewing and determining the appropriate course of action; reporting back to the family with the resolution; responding to letters of complaints or compliments; and coordinating investigations and responses to issues identified in patient satisfaction surveys.