DescriptionThe Medical Vigilance Solutions (MVS) Medical Information Contact Center Agent is responsible for responding to unsolicited requests for medical information from health care professionals and consumers in a contact center setting. The Contact Center Agent is responsible for the intake, handling, and documentation of medical information inquiries, adverse events (AEs), and product quality complaints (PQCs) following all applicable MVS and client-specific procedures and regulations to ensure quality and compliance. The contact center is staffed 24/7/365. There is a weekend, evening/overnight, holiday commitment.Key Responsibilities Utilize approved information sources when responding to medical information inquiries regarding marketed and/or inv